Refund and Returns Policy

Refund and Returns Policy | Jamil IT

Effective Date: August 27, 2025
Website: https://jamilit.com

Thank you for shopping with Jamil IT. Please read this policy carefully before making a purchase.

1. Digital Products (E-books, Courses, Templates, Downloads)

  • All sales of digital products (including e-books, PDF guides, templates, courses, video lessons, and downloadable resources) are final.
  • Due to the nature of digital goods, we cannot accept returns, exchanges, or provide refunds once a product has been purchased and delivered.
  • If you face any technical issues (e.g., download link not working, file corrupted), please contact us at mdjamilacademi@gmail.com and we will ensure you receive a working copy.

2. Online Courses & Trainings

  • Access to courses and trainings is provided immediately upon purchase.
  • Once access is granted, refunds are not available.
  • If you have issues accessing the course materials, contact us for support.

3. Physical Products (If Applicable in Future)

  • If we introduce physical products (e.g., books, merchandise), returns and refunds will follow these conditions:
    • You may request a return within 7 days of receiving the product.
    • The product must be unused, in original condition, and in its original packaging.
    • Customers are responsible for return shipping costs.
    • Refunds will be issued once we receive and inspect the returned product.
  • Damaged or defective items will be replaced at no extra cost if reported within 48 hours of delivery.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Change of mind after purchase.
  • Failure to download or access the product due to personal device/software issues (if the file itself works correctly).
  • Products purchased at a discounted or promotional price.

5. How to Request Support

If you believe you are eligible for a refund (physical products) or need technical assistance (digital products), please contact us:

Email: mdjamilacademi@gmail.com
Subject Line: “Refund/Return Request – [Order ID]”
Details Required: Order ID, product name, issue description, and any relevant screenshots.

We aim to respond within 2 business days.

6. Policy Updates

We may update this Refund & Returns Policy from time to time. The updated version will always be posted on this page with a revised effective date.

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